Privacy Policy for ReelFlix

1. Introduction

ReelFlix (we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this policy carefully.

2. Information We Collect

A. Information You Provide to Us:

• Account Information: When you create an account, we collect your email address, username, and password.
• Transaction Information: If you purchase Virtual Items, we collect information necessary to process your payment (processed by a third-party like Apple App Store or Google Play Store).
• Communications: If you contact us directly, we may receive additional information about you such as your name and the contents of your message.

B. Information We Collect Automatically:

• Usage Data: Information about your interactions with the Service, such as Content viewed, watch history, features used, and time, frequency, and duration of activities.
• Device Information: Information about the device you use, including hardware model, OS, IP address, unique device identifiers, and mobile network info.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and hold certain information to enhance and personalize your experience.

3. How We Use Your Information

• Provide, operate, and maintain our Service.
• Personalize your experience by recommending Content you may like.
• Process transactions and manage your purchases of Virtual Items.
• Communicate with you, including service updates, security alerts, and marketing messages.
• Deliver targeted advertising.
• Monitor and analyze usage and trends to improve the Service.
• Detect and prevent fraud and abuse.

4. How We Share Your Information

• With Service Providers: Third-party vendors performing services on our behalf (e.g., payment processing, data analysis, hosting).
• With Advertising Partners: To show you ads that may interest you.
• For Legal Reasons: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with merger, sale of assets, financing, or acquisition of all or a portion of our business.

5. Your Data Protection Rights (including POPIA)

• Right of Access: Request copies of your personal information.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): Request erasure of personal information, under certain conditions.
• Right to Object to Processing: Object to processing under certain conditions.

In compliance with South Africa's Protection of Personal Information Act (POPIA), we process your data lawfully and ensure its confidentiality. To exercise any of these rights, please contact us at [Your Privacy/Support Email Address].

6. Data Security

We use technical, administrative, and physical controls to maintain data security. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Service is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If we become aware, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred and maintained on computers outside your jurisdiction where data protection laws may differ. We take all reasonable steps to ensure your data is treated securely.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team at [Your Privacy/Support Email Address].